Write in a notebook

A cou­ple of weeks ago Crys­tal Knows was launched. Nat­u­ral­ly I signed up for the beta. What does it do?

“Crys­tal tells you the best way to com­mu­ni­cate with any prospect, cus­tomer, or cowork­er based on their unique per­son­al­i­ty. Crys­tal ana­lyzes pub­lic data to tell you how you can expect any giv­en per­son to behave, how he or she wants to be spo­ken to, and per­haps more impor­tant­ly, what you can expect your rela­tion­ship to be like.”

So it checks how you com­mu­ni­cate, and then helps oth­er peo­ple to talk to you more effec­tive­ly, for the opti­mal recep­tion between sender and receiv­er. Com­mu­ni­ca­tion 101, real­ly.

I received my invi­ta­tion a cou­ple of days ago, but only just had time to com­plete the reg­is­tra­tion process. Here is what it says about me, “with 95% con­fi­dence”. While I may not agree with every­thing, a lot of this stuff is a pret­ty good guess. Per­son­al com­ments inside paren­the­ses.

Sti­jn is ana­lyt­i­cal, skep­ti­cal, and focused on results, but also appre­ci­ates ideas and likes to talk.

Guess it’s off to a good start. If my mas­ters has taught me any­thing, it is to be skep­ti­cal and self-con­cious. I enjoy chal­leng­ing my own ideas and can appre­ci­ate a good ping-ping of ideas.

When speak­ing to Sti­jn…
Use words like “done”, “absolute­ly”, and “it’s tak­en care of”.
Don’t get offend­ed if they ends the con­ver­sa­tion abrupt­ly.
Don’t expect to lead the con­ver­sa­tion.
Don’t take time to earn trust before mak­ing your point.

Feel free to take your cue from Ralph Wal­do Emer­son: “What you do speaks so loud­ly that I can­not hear what you say.” Affir­ma­tive answers real­ly give me con­fi­dence in your capa­bil­i­ties. Now back to work.

When email­ing Sti­jn…
Use data to prove a point.
Write 3 sen­tences or less.
Don’t use a sen­tence to express appre­ci­a­tion for their time.
Don’t add non-essen­tial but friend­ly lines like “hope you’re doing well”.

Haha­ha this is so true! I’m a fol­low­er of three.sentenc.es, which is why my answers are usu­al­ly very to-the-point. And if you don’t share the data I need, I will cer­tain­ly ask you for it.

When work­ing with Sti­jn…
Sur­prise them to get their atten­tion.
Offer blunt con­struc­tive crit­i­cism.
Don’t expect a long time to earn their trust.
Don’t let an accom­plish­ment go unap­pre­ci­at­ed.

Sur­pris­es will always get my atten­tion. Prefer­ably a pleas­ant sur­prise. Com­pli­ments are appre­ci­at­ed, but cer­tain­ly not required. I’ll only accept com­pli­ments from peo­ple who I look up to. Time to talk straight. Lose the fluff. Get to the point and go back to work.

When sell­ing to Sti­jn…
Make sure you’re pre­pared for tough ques­tions.
Ask a tough ques­tion or issue a chal­lenge.
Don’t spend lots of time talk­ing about top­ics unre­lat­ed to work.
Don’t focus on your company’s past accom­plish­ments and cre­den­tials.

I guess I’m a salersperson’s worst night­might. Expext a lot of ques­tions. Should you pose a chal­lenge, it may back­fire.

It comes nat­u­ral­ly to Sti­jn to…
Be frus­trat­ed if some­one is late to a meet­ing.
Speak up to get every­one back on top­ic in a meet­ing.
Feel anx­ious about some­one else mak­ing deci­sions on their behalf.
Enjoy argu­ment and debate.

Yes, time­keep­ing is my busi­ness. You can talk about those new shoes of yours at anoth­er time. Wast­ing my time is an intol­er­a­ble show of disrespect.Disagreement works very stim­u­lat­ing. But I’ll make my own deci­sions, tyvm.

It does not come nat­u­ral­ly to Sti­jn to…
Eas­i­ly per­cieve the emo­tions of oth­ers.
Com­fort some­one in a sad sit­u­a­tion.
Reveal vul­ner­a­bil­i­ty to build trust.
Feel nat­u­ral­ly empa­thet­ic.

Nope. Don’t agree with any of this.

What was your result? And did you agree with it or not?

Gepubliceerd door Stijn Vogels

Natural born probleemoplosser met een oog voor usability, design, trends en details. Professioneel bezig met letterwoorden als SEO, SEA, SMO, DIY en CYA.

Doe mee met de conversatie

2 reacties

  1. You have the same per­son­al­i­ty type as Steve Jobs, Bill Gates, Hillary Clin­ton, Albert Ein­stein… and the rea­son you don’t “get” emo­tions is because you’ve spent more time think­ing about solu­tions to prob­lems, inno­vat­ing, think­ing of pos­si­bil­i­ties rather than about “feel­ings” which might seem gooey to you.

    I would say you are a Myers-Brig­gs xNTJ [the x is either Extro­vert or Intro­vert]. Am I right? jay@quantmethod.com

    1. Per­haps. The last time I test­ed my per­son­al­i­ty, which must have been three weeks ago, I end­ed up with the ENFP-type which Keirsey refers to as “the cham­pi­on”. So no xNT here. How about you your­self Jay?

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